Contact Us
We are a real team behind a real brand — and we genuinely love hearing from you. Whether you have a question about an order, need help choosing the right toy, or just want to say hello, we are here and happy to help.
Get in Touch
hello@bambelou.me Send us a message anytime. We monitor our inbox Monday to Friday and aim to reply within 24 hours.
📞 Phone
07873 376060 Available Monday to Friday, 9am–5pm (UK time). If we miss your call, please leave a voicemail and we will get back to you the same day or the next business day.
📍 Our Address
Bambelou 3 Chester Court Lomond Grove London SE5 7HS United Kingdom
Response Times
| How You Contact Us | Hours | When to Expect a Reply |
|---|---|---|
| Monitored Mon–Fri | Within 24 hours | |
| 📞 Phone | Mon–Fri, 9am–5pm | Same day |
We do not operate a live chat at this time, but we are quick with emails — most are answered the same working day.
What We Can Help With
Order questions Tracking your delivery, changing an address, updating your order — contact us as soon as possible with your order number and we will do our best to help.
Returns and refunds Not happy with your purchase? We offer a 30-day hassle-free return policy. Email us at hello@bambelou.me with your order number and we will guide you through the process. Full details on our Refund Policy page.
Product advice Not sure which toy is right for your child's age or interests? We love helping with this. Drop us an email and we will give you honest, personal recommendations — no upselling, just genuine advice.
Something went wrong If your order arrived damaged, incomplete, or not as described, please contact us immediately with a photo and your order number. We will put it right, fast.
About Bambelou
Bambelou is an independent UK children's toy company founded in 2024, based in London. We specialise in safe, safety-conscious, non-toxic toys for children aged 0 to 8 years — carefully selected by parents, for parents.
Every product we sell is chosen against strict safety and quality criteria. Every email you send is answered by a real member of our team. And every order is backed by our promise: if something is not right, we will sort it.
🚚 Free UK delivery on every order 🔄 30-day hassle-free returns 🛡️ safety-conscious, non-toxic toys ✉️ Real support, real people
Shop our collection · Read our story · View our policies
Bambelou · 3 Chester Court, Lomond Grove, London, SE5 7HS, United Kingdom hello@bambelou.me · 07873 376060