Refund policy

Return and Refund Policy

Last updated: June 2026

At Bambelou, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Not a hygiene-sensitive or personalised item

To start a return, please email us at hello@bambelou.me with your order number and reason for return. We will respond within 24 hours with instructions.

Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

Exchanges
If you would like to exchange an item for a different product, please contact us at hello@bambelou.me. Exchanges are subject to stock availability.

Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery at hello@bambelou.me with a photo of the damage. We will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items
The following items cannot be returned:
- Items returned after the 14-day window
- Items that have been used or are not in original condition
- Gift cards

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Country/region

Refund policy