Terms of service

Last updated: June 2026

Please read these Terms of Service carefully before placing an order or using the Bambelou website at bambelou.me. By accessing or using our website, you agree to be bound by these terms.

1. About Us

Bambelou is an online children's toy store registered and operating in the United Kingdom. We sell safe, non-toxic toys for children aged 0 to 8 years, sourced from suppliers who meet recognised UK and EU safety standards.

Bambelou is operated as a sole trader by Achraf Lachgar, trading as "Bambelou."

Business name: Bambelou
Website: bambelou.me
Email: hello@bambelou.me
Phone: 07873 376060
Address: 3 Chester Court, Lomond Grove, London, SE5 7HS, United Kingdom

2. Products

We make every effort to display our products as accurately as possible. All product images, descriptions, and specifications are provided in good faith. Colours may vary slightly depending on your screen or device settings. All products are subject to availability.

3. Pricing and VAT

All prices on bambelou.me are displayed in GBP (£). Bambelou is not currently VAT-registered, so no VAT is added to the prices shown. The price shown at the time of your order is the price you will be charged. We reserve the right to update prices at any time without notice, but changes will not affect orders already placed and confirmed.

4. Orders and Payment

By placing an order on bambelou.me, you are making an offer to purchase a product at the displayed price. We reserve the right to refuse or cancel any order at our discretion.

Once your order is accepted, you will receive an email confirmation. We accept the following payment methods:

Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and UnionPay
Shop Pay, Apple Pay, Google Pay, and PayPal
Klarna (Buy now, pay later)

All transactions are processed securely over an SSL-encrypted connection. We do not store your full payment card details.

5. Shipping

We offer free standard shipping on all UK orders, with no minimum order value. Orders are dispatched within 1–2 business days (Monday to Friday, excluding UK public holidays).

Estimated delivery times:

Standard shipping: 4–7 business days total
Express shipping: 2–4 business days total

Full details are available on our Shipping Policy page.

6. Returns and Refunds

We accept returns within 30 days of the delivery date, provided items are unused and in their original packaging. Full details are available on our Refund Policy page.

7. Product Safety

All toys sold by Bambelou are selected to meet recognised UK and EU safety standards. CE certification applies where required by law. Age recommendations are clearly stated on every product listing. It is the responsibility of the buyer to ensure the product is appropriate for the intended child.

8. Intellectual Property

All content on bambelou.me, including text, images, logos, and design, is the property of Bambelou and may not be reproduced or used without our written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Bambelou shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these terms limits our liability for death, personal injury caused by negligence, or any other liability that cannot be excluded under UK law.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Continued use of our website following any changes constitutes your acceptance of the updated terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: hello@bambelou.me
Phone: 07873 376060 (Mon–Fri, 9am–5pm)
Address: 3 Chester Court, Lomond Grove, London, SE5 7HS, United Kingdom
Response time: Within 24 hours, Monday to Friday